Tweak Warranty Policy

WARRANTY
Tweak devices have a manufacturer’s warranty of 6 months.

This warranty covers any defect in material or faulty production, specifically excluding batteries, tips, tubes, normal wear and tear, or by misuse or use of the product for other than its intended purpose. Any and all warranties are invalidated if the Tweak instrument has been tampered with or altered in any way, if the serial number has been altered or removed, or if any repairs have been made without authorization. The manufacturer reserves the right to repair or replace the instrument or any defective part, at manufacturer’s expense, within the limits of the warranty.

This warranty does not include a promise of specific listening improvement.

Warranty service must only be performed by an authorized service center. Service performed by any unauthorized personnel voids all warranties.

EXTENDED WARRANTY
The extended warranty coverage provides an additional 6 months of protection (a total of 12 months) for all issues covered under warranty claim above. With the extended warranty purchase, customer is eligible for a one-time replacement of the product at a significant discount.

Note: Extended warranty MUST be purchased at the same time as the instrument(s) – it cannot be added at a later date.

If the customer decides to return Tweak amplifier during our normal 30-day money back guarantee period, the purchase of the Extended Warranty Policy will also be refunded in full.

Call our support team at 1-888-815-3240 for troubleshooting or warranty information.

ONE-TIME REPLACEMENT
By purchasing the extended warranty(ies), the customer is eligible for a one-time replacement of the Tweak device at a special price:

TweakConnect  |  $199.00 per device
The policy provides a one-time replacement of a damaged (non-repairable) Tweak Connect for 2 years from the date of purchase. There is no deductible. Instrument(s) replaced under this policy are warranted for the remainder of the warranty period.
Tweak Focus+T  |  $124.99 per device
The policy provides a one-time replacement of a damaged (non-repairable) Tweak Focus+T for 18 months from the date of purchase. There is no deductible. Instrument(s) replaced under this policy are warranted for the remainder of the warranty period.
SimplyTweak  |  $79.00 per device

The policy provides a one-time replacement of a damaged (non-repairable) SimplyTweak for 18 months from the date of purchase. There is no deductible. Instrument(s) replaced under this policy are warranted for the remainder of the warranty period.

Tweak Hearing must be contacted within 30 days of the date of loss or damage. Call our support team at 1-888-815-3240 for troubleshooting or replacement information.