FAQ’s

How many listening modes are available?

Simply Tweak has two listening modes: one for quiet environments and one for noisy environments. The noise mode suppresses background noise. The program button is used to switch between listening modes.

Does Simply Tweak come preprogrammed?

Yes, Simply Tweak is preset with two listening modes: Quiet and Noise.

How do I switch between Quiet and Noise listening modes?

Simply Tweak rocker switch and program buttonYour Simply Tweak is preset with two listening modes: Quiet and Noise. To switch between the two modes, press and hold the program button for ONE (1) second. Once you release it you will hear a confirmation beep: a single beep for Quiet, two beeps for Noise.

Can I adjust the volume of Simply Tweak?

Simply Tweak rocker switch and program button

Yes, in either listening mode, you can still adjust the volume by quickly tapping the upper or lower portion of the rocker switch. As you increase/decrease the volume, you will hear a single beep for each sound level. Also, when you reach the highest/lowest level of volume, you will hear three (3) beeps indicating you’ve reached the minimum/maximum volume.

Does Simply Tweak remember which mode and volume level I used last?

When you power off Simply Tweak, the instrument remembers the listening mode and volume setting when powered on again.

How do I power off Simply Tweak?

To extend the battery life, turn off your Simply Tweak by opening the battery door whenever the device is not in use. Do the opposite when you’re ready to use the device. Close the battery door and Simply Tweak is powered on and ready to use.

The thin tube is too small for me. Are other sizes available?

Simply Tweak includes two sets of accessories: a pack of thin tubes and domes/tips plus an earhook power accessories pack. (See page 9 in the user manual for included components.) The packs contain the most commonly used components.

It is important for the sound tube and tip to fit properly in your ear. If you need a different size tip or tube, call 1-888-815-3240 for assistance.

Battery size and average battery life?

Simply Tweak uses a commonly found size 13 zinc-air battery. It’s powerful, yet small and economical.

Average battery life: 5 to 7 days

Replacement batteries are sold in the Accessories section of the TweakHearing website.

Which tube and tip should I use when first setting up my Simply Tweak?

The thin tube delivers amplified sound into your ear. Thin tubes and sleeve tips should be tried first. If you get feedback or whistling, change to a more closed tip. If the feedback continues use the thicker sound tube with earhook. Try decreasing the volume before switching to the bigger sound tube and earhook.

It is important for the sound tube and tip to fit properly in your ear. If you need a different size tip or tube, call 1-888-815-3240 or assistance.

Can my Simply Tweak device get wet?

No. Moisture is the number one enemy of hearing instruments. It can damage the microphone and other components, resulting in costly repairs. Don’t wear the device while taking a bath, shower, spa treatment or while swimming. (See page 19 of the user manual for a list of Do’s and Don’ts.)

We recommend the daily use of a Dry & Store drying appliance. These dryers are available on the Accessories page of the TweakHearing site.

There’s no sound or it’s not loud enough.

Ensure that the battery door is closed.

Replace the battery.

Make sure the tip/dome is not clogged.

Make sure the amplifier case and tubing are clean and dry.

Make sure that the amplifier case is positioned properly behind the ear, and that the tip/dome is positioned properly in the ear canal.

Make sure the volume is turned up, by tapping the upper portion of the rocker switch.

Remove the sleeve tip and attach one of the dome tips. Try the vented dome first, and if still not enough sound, try the closed dome. Be sure to secure the tip. (See page 11 in the user manual.)

Excessive ear wax can prevent sound from entering the ear. Contact your physician.

Changes in your hearing can affect how you hear with Simply Tweak. Contact a hearing healthcare professional if you suspect any change in your hearing condition.

My Simply Tweak is ‘whistling’.

Your Simply Tweak device has a best-in-class feedback management system. However, when your hand is near the device, you may hear a whistling noise, which is called “feedback”. This may be caused by amplified sound bouncing off your hand back into the instrument. The noise usually quits when you take your hand away.

If the whistling doesn’t stop once you’ve moved your hand away, ensure that the amplifier case is positioned properly behind the ear, and that the tip is positioned properly in the ear canal.

Try adjusting the volume. Tap the lower portion of the rocker switch to decrease volume.

Instead of the sleeve tip, consider using one of the more closed domes or change to an earhook with a dome.

If the above fails to reduce feedback, call Simply Tweak Support at 1-888-815-3240.

Preparing for Use

Your Simply Tweak package includes two sets of accessories: 
a pack of thin tubes and domes/tips plus an earhook power accessories pack. Text code on the sound tube, near the tip represents the length of tube (2B=medium) and which ear. B=Blue=Left. R=Red=Right.

Installing the Sleeve Tip

Choose left or right tube. Install one sleeve tip on the end of thin tube.

If you want more bass sound, remove the sleeve tip and attach one of the dome tips. The tips push on and pull off the tube. If you change the tip, be sure it is securely fastened to the sound tube before inserting it in your ear.
Note: Try decreasing the volume before switching to the bigger sound tube and earhook.

Connecting the Thin Tube to the Amplifier

Align the tube connector end with the end of the amplifier, then push the tube straight onto the sound post.

If you’re using the earhook instead of the thin tube, follow the instructions below.

Connecting the Earhook to the Amplifier

From the earhook accessory pack, choose the earhook then attach it to the amplifier by twisting the earhook clockwise in a circular motion until the two flat surfaces are flush together.

Attaching a Dome to the Sound Tube
Position the amplifier with the attached earhook over the ear as shown. Next, insert dome comfortably into the ear canal and align the sound tube towards the end of the earhook as shown. Mark the location where the sound tube crosses the earhook.

Trimming the Sound Tube

Remove the amplifier and tube from your ear and cut the tube 0.2” (3mm) above the mark on the tube. To assemble, simply slide the tube over the end of the earhook.

Simply Tweak Preparing for Use illustrations

Inserting a Battery

  1. Lift the notch at the edge of the battery compartment and swivel open the door of the battery compartment.
  2. Remove the orange-colored tab on a new battery (size 13). Insert the battery with the positive “+” side facing up.
    Notice the “+” on the edge of the battery door to assist you in finding the proper orientation.
  3. Gently close the battery door. It should close easily; do not force the door closed.

If resistance is experienced while closing the battery door, make sure the battery is inserted properly. When the battery door is completely closed, your Simply Tweak is ready for operation.

Important

ON–
When the battery door is completely closed, your Simply Tweak is on.

OFF–
To turn off your Simply Tweak, open the battery door part way.

inserting a battery

Wearing Simply Tweak

Place the Simply Tweak over your ear. Grab the loose end of the tubing and gently insert the tip into the ear canal. If you’re using the thin tube, position the retaining lock in the bowl of the ear. (Sound tube used with earhook does not have a retaining lock.)

Now place the amplifier behind your ear with the tube (or earhook) wrapped over the top of your ear.

When properly inserted, the tubing will lay close to the head around the front of the ear and into the canal. You can check this by moving your finger down the tubing, into the ear. Using a mirror at first may be helpful to properly position Simply Tweak.

If the loose end doesn’t stay in your ear, you may need a different length thin tube. Additional sizes are available at Tweakhearing.com or by calling 1-888-815-3240.

Changing Listening Modes
Your Simply Tweak is preset with two listening modes – Quiet and Noise. To switch between Quiet and Noise listening modes, press and hold the program button for ONE (1) second. Once you release it you will hear a confirmation beep: a single beep for Quiet, two beeps for Noise.

Adjusting Volume
In either listening mode, you can still adjust the volume by quickly tapping the upper or lower portion of the rocker switch. As you increase/decrease the volume, you will hear a single beep for each sound level. Also, when you reach the lowest/highest level or volume, you will hear three beeps indicating you’ve reached the minimum/maximum volume.

Once you’ve selected the volume level you like, Simply Tweak remembers that volume setting and listening mode when powered on again.

Wearing Simply Tweak

Specifications

Digital signal processing
Patented adjustment technology
Battery #13
Average Battery Life: 5-7 days
Available Colors: Beige

Help Videos

What is Tweak?

Care

Getting Started

Warranty Information

Warranty and Service – Domestic

The manufacturer’s warranty period is 6 months.

This warranty covers any defect in material or faulty production, specifically excluding batteries, domes, and tubes. Any and all warranties are invalidated if the Tweak instrument has been tampered with or altered in any way, if the serial number has been altered or removed, or if any repairs have been made without authorization. The manufacturer reserves the right to repair or replace the instrument or any defective part, at manufacturer’s expense, within the limits of the warranty.

This warranty does not include a promise of specific listening improvement.

Warranty service must only be performed by an authorized service center. Service performed by any unauthorized personnel voids all warranties. If service is needed, call 1-888-815-3240.

CLICK HERE TO REGISTER YOUR PRODUCT.

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