The Tweak Support

Frequently Asked Questions


How many listening modes are available?

The Tweak has two listening modes: one for quiet environments and one for noisy environments. The noise mode suppresses background noise. The program button is used to switch between listening modes.

Does The Tweak come pre-programmed?

No, The Tweak is not preprogrammed. There are five algorithms available for sampling so YOU can choose what sounds best to you.

How do I switch between Quiet and Noise listening modes?

Once your listening preference is locked in, you can switch between the two modes (Quiet and Noise). Press and hold the upper or lower portion of the rocker switch for TWO (2) seconds then release. Once you release it you will hear a confirmation beep: a single beep for Quiet, two beeps for Noise.

Can I adjust the volume of The Tweak?

Yes, in either listening mode, you can still adjust the volume by quickly tapping the upper or lower portion of the rocker switch. As you increase/decrease the volume, you will hear a single beep for each sound level. Also, when you reach the highest/lowest level of volume, you will hear three (3) beeps indicating you’ve reached the minimum/maximum volume.

Does The Tweak remember which mode and volume level I used last?

When powered on again, The Tweak starts in the Quiet listening mode and remembers the last volume setting.

How do I power off The Tweak?

To extend the battery life, turn off The Tweak by opening the battery door whenever the device is not in use. Do the opposite when you’re ready to use the device. Close the battery door and The Tweak is powered on and ready to use.

The thin tube is too small for me. Are other sizes available?

The Tweak includes one set of accessories: a pack of thin tubes and domes/tips. (See page 10 in the user manual for included components.) The pack contains the most commonly used components.

It is important for the sound tube and tip to fit properly in your ear. If you need a different size tip or tube, call 1-888-815-3240 for assistance.

What is the battery size and average battery life?

Simply Tweak uses a commonly found size 312 battery. It’s powerful, yet small and economical.

Average battery life: 5 to 7 days

Replacement batteries are sold in the Accessories section of the TweakHearing website.

Which tube and tip should I use when first setting up The Tweak?

The thin tube delivers amplified sound into your ear. Thin tubes and sleeve tips should be tried first. If you get feedback or whistling, change to a more closed tip. If the feedback continues you may need a thicker tube and earhook. Call us for assistance at 1-888-815-3240. Note: Try decreasing the volume before switching to a thicker tube and earhook.

It is important for the sound tube and tip to fit properly in your ear. If you need a different size tip or tube, call 1-888-815-3240 or assistance.

Can The Tweak device get wet?

No. Moisture is the number one enemy of hearing instruments. It can damage the microphone and other components, resulting in costly repairs. Don’t wear the device while taking a bath, shower, spa treatment or while swimming. (See page 24 of the user manual for a list of tips.)

We recommend the daily use of a Dry & Store drying appliance. These dryers are available on the Accessories page of the TweakHearing site.

There's no sound or it's not loud enough.

Ensure that the battery door is closed.

Replace the battery.

Make sure the tip/dome is not clogged.

Make sure the amplifier case and tubing are clean and dry.

Make sure that the amplifier case is positioned properly behind the ear, and that the tip/dome is positioned properly in the ear canal.

Make sure the volume is turned up, by tapping the upper portion of the rocker switch.

Remove the sleeve tip and attach one of the dome tips. Try the vented dome first, and if still not enough sound, try the closed dome. Be sure to secure the tip. (See page 11 in the user manual.)

Excessive ear wax can prevent sound from entering the ear. Contact your physician.

Changes in your hearing can affect how you hear with The Tweak. Contact a hearing healthcare professional if you suspect any change in your hearing condition.

The Tweak is "whistling".

The Tweak device has a best-in-class feedback management system. However, when your hand is near the device, you may hear a whistling noise, which is called “feedback”. This may be caused by amplified sound bouncing off your hand back into the instrument. The noise usually quits when you take your hand away.

If the whistling doesn’t stop once you’ve moved your hand away, ensure that the amplifier case is positioned properly behind the ear, and that the tip is positioned properly in the ear canal.

Try adjusting the volume. Tap the lower portion of the rocker switch to decrease volume.

Instead of the sleeve tip, consider using one of the more closed domes.

If the above fails to reduce feedback, you may need a thicker sound tube and an earhook. Call The Tweak Support at 1-888-815-3240.

Preparing For Use


The Tweak comes with two standard thin tubes (size 2B, left and right). Tubes are marked with red lettering for the right ear and blue lettering for the left ear. There are a variety of tips included with The Tweak. The dark-colored sleeve tip will work for most users. However, for more bass sound use a vented or closed dome.

When choosing the proper tip, the goal is to get a fit that is comfortable and secure enough to keep tip in the ear. Larger tips will create a more snug fit and increase the bass sounds (lower frequencies) and reduce feedback.

Connecting the tip and tube

  1. Choose either the left or right sound tube.
  2. Align the sound tube connector end with the sound post on the amplifier. Twist the tube clockwise onto the sound post until it’s snug.
  3. Choose the tip to use with the sound tube.
  4. Align the tip with the end of the sound tube and push the tip straight on.

If you want more bass sound, remove the sleeve tip and attach one of the dome tips. The tips push on and pull off the tube. If you change the tip, be sure it is securely fastened to the sound tube before inserting it in your ear.

Inserting a Battery

  1. Lift the notch at the edge of the battery compartment and swivel open the door of the battery compartment.
  2. Remove the orange-colored tab on a new battery (size 13). Insert the battery with the positive “+” side facing up. Notice the “+” on the edge of the battery door to assist you in finding the proper orientation.
  3. Gently close the battery door. It should close easily; do not force the door closed.

If resistance is experienced while closing the battery door, make sure the battery is inserted properly. When the battery door is completely closed, The Tweak is ready for operation.

Important

ON
When the battery door is completely closed, The Tweak is on.

OFF
To turn off The Tweak, open the battery door part way.

Wearing The Tweak

Place The Tweak over your ear. Grab the loose end of the tubing and gently insert the tip into the ear canal. If you’re using the thin tube, position the retaining lock in the bowl of the ear.

Now place the amplifier behind your ear with the tube wrapped over the top of your ear.

When properly inserted, the tubing will lay close to the head around the front of the ear and into the canal. You can check this by moving your finger down the tubing, into the ear. Using a mirror at first may be helpful to properly position The Tweak.

If the loose end doesn’t stay in your ear, you may need a different length thin tube. Additional sizes are available at Tweakhearing.com or by calling 1-888-815-3240.

Changing Listening Modes

The Tweak is preset with two listening modes – Quiet and Noise. To switch between Quiet and Noise listening modes, press and hold the rocker switch for TWO (2) seconds then release. Once you release it you will hear a confirmation beep: a single beep for Quiet, two beeps for Noise.

Adjusting Volume

In either listening mode, you can still adjust the volume by quickly tapping the upper or lower portion of the rocker switch. As you increase/decrease the volume, you will hear a single beep for each sound level. Also, when you reach the lowest/highest level or volume, you will hear three beeps indicating you’ve reached the minimum/maximum volume.

Once you’ve selected the volume level you like, The Tweak remembers that volume setting in the Quiet listening mode when powered on again.

Specifications


  • Digital signal processing
  • Patented adjustment technology
  • Battery #312
  • Average Battery Life: 5-7 days
  • Available Colors: Champagne and Graphite

Warranty and Service Details


Warranty and Service – Domestic

The manufacturer’s warranty period is 6 months.

This warranty covers any defect in material or faulty production, specifically excluding batteries, domes, and tubes. Any and all warranties are invalidated if The Tweak instrument has been tampered with or altered in any way, if the serial number has been altered or removed, or if any repairs have been made without authorization. The manufacturer reserves the right to repair or replace the instrument or any defective part, at manufacturer’s expense, within the limits of the warranty.

This warranty does not include a promise of specific listening improvement.

Warranty service must only be performed by an authorized service center. Service performed by any unauthorized personnel voids all warranties. If service is needed, call 1-888-815-3240.

CLICK HERE TO REGISTER YOUR PRODUCT.

DOWNLOAD EXTENDED WARRANTY CARD

Go to the Tweak product page