TweakConnect has a manufacturer’s warranty of 6 months.
This warranty covers any defect in material or faulty production, specifically excluding batteries, tips, tubes, normal wear and tear, or by misuse or use of the product for other than its intended purpose. Any and all warranties are invalidated if the Tweak Connect instrument has been tampered with or altered in any way, if the serial number has been altered or removed, or if any repairs have been made without authorization. The manufacturer reserves the right to repair or replace the instrument or any defective part, at manufacturer’s expense, within the limits of the warranty.
This warranty does not include a promise of specific listening improvement.
Warranty service must only be performed by an authorized service center. Service performed by any unauthorized personnel voids all warranties.
The extended warranty coverage provides an additional 12 months of protection (for a total of 18 months) for all issues covered under warranty claim above. With the extended warranty purchase, customer is eligible for a one-time replacement of the product at a significant discount.
Note: Extended warranty MUST be purchased at the same time as the instrument(s) – it cannot be added at a later date.
If the customer decides to return TweakConnect during our normal 30-day money back guarantee period, the purchase of the Extended Warranty Policy will also be refunded in full.
With the purchase of a DryMax, your warranty is extended for 6 months, giving you a total of 12 months of coverage. If you purchase both an extended warranty AND a DryMax, you have a total of 24 months of coverage.
An extended warranty card is included in your device packaging. Simply enter your information and follow the directions on the card then mail it to the address listed. That's it!
Call our support team at 1-888-815-3240 for troubleshooting or warranty information.